General report

The general report focuses on the financial performance of your business.

You can see how much income each machine brings over a specific period, of time as well as its income share in comparison to other machines in the company. This allows you to make significant conclusions for your business and use this analysis to leverage the best performing devices, depending on their stock/location/etc.

To better understand the calculation here, refer to this formula:

Income = (Coins + Bills + Cards + Remote payments) - Change We don't count the remote deposits here as this is an expense in reality.

Remote payment — payment that goes directly to the server, like QR-code payment.

Remote deposit — deposit made to the machine via a personal account. For example, a customer paid for a drink, but for some reason the drink was not made. In this case, you can remotely deposit money to the machine and let the customer get drink. This isn't included in Income, as it's essentially an expense made on your end.

Negative income

In very rare cases, income can be negative, and that's okay. For instance, when your customer made a payment but forgot to ask for change and did it later.

Let’s say Alice inserted 10€, bought a drink for 1€ and is waiting for it to be prepared. At that time, the controller is already sending information. So we have Inserted as 10€ and Income as 10€ and that Alice hasn't asked for change yet.

Next she decides to make another purchase, inserts 1€ and buys for 1€. Then she presses the Change button and gets 9€ of change. The next data we receive will look like that Alice inserted 1€, bought a product for 1€ and received change of 9€. So the income for this sale is: 1€ - 9€ = -8€.

In sum, the actual income from both sales is: 10€ + (-8€) = 2€.